Terms & Conditions

For retail clients:

We are delighted to welcome our regular clients to visit our hlcosmetics.co.uk to learn and order HL product, you do not need to login.

For Professionals:

Only registered professional beauty therapists have access to the hlcosmetics.co.uk Professional zone. Once you registered you allow ordering the HL product online, learning about the HL products & treatments, getting latest news and book training & workshops.

ORDERS – Minimum order for logging in professionals is £200 and we accept online orders ONLY.

The system would not accept orders that are below £200. It will be reflected at the process to checkout. The system will allow you to proceed to checkout when your order more than £200.

ACCOUNT CANCELLATION

We will be monitoring your activities for six months and remove your professional account off our database if:

• Your orders less then £400 during 6 months
• You don’t purchase professional product, such as peels, masks, gels, toners, cleansers and creams of 250 ml, 500ml sizes.

The professionals who do not reach our requirements, we will notify prior to account’s cancellation. Since your account will be deleted from the hlcosmetics.co.uk system you would not be allowed to login and order the product on wholesale professional price. However, you can order on retail price as an ordinary client.

TRAINING

One day training day costs £300 per person, we provide 10% off for group four+delegates are booked for the venue. However, Professionals who reach close to £2000 in orders during the six months period would be eligible to free training on advanced arrangement.

The Privacy Policy describes the types of personal information we collect on this Website, how we may use that information and with whom we may share it. The notice also describes the measures we take to protect the security of the personal information. We also tell you how you can reach us to ask us to access, change or not use the personal information you have provided to us,  withdraw any consent you previously provided to us, tell us to refrain from communicating with you about our products or services, and answer any questions you may have about our privacy practices.

INFORMATION WE COLLECT AND HOW WE USE IT

Individuals may choose to provide personal information (such as name, contact details and payment information) through this website. Here are the ways you may provide the information and the types of information you may submit. We also tell you how we may use the information.

 

INFORMATION WE SHARE

We do not sell or otherwise disclose personal information about our customers, except as described here. We may share the personal information you provide to us with our affiliates worldwide, licensees and joint venture partners for the purposes described in this Privacy Policy. We also may share the information with our service providers who perform services on our behalf based on our instructions. These service providers are not authorized by us to use or disclose the information except as necessary to perform services on our behalf or comply with legal requirements.

We also may disclose information about you if we are required to do so by law or legal process (such as a court order), in response to a request by law enforcement authorities, or when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss or in connection with an investigation of suspected or actual illegal activity. We also reserve the right to transfer personal information we have about you in the event we sell or transfer all or a portion of our business or assets. Should such a sale or transfer occur, we will use reasonable efforts to direct the transferee to use personal information you have provided to us in a manner that is consistent with our Privacy Policy. Following such a sale or transfer, you may contact the entity to which we transferred your personal information with any inquiries concerning the processing of that information.

 

LINKS TO OTHER SITES

This website may contain links to other sites for your convenience and information. These sites may be operated by companies not affiliated with interCHARM. Linked sites may have their own privacy policies, which we strongly suggest you review if you visit any linked websites. We are not responsible for the content of any websites that are not affiliated with hlcosmetics.co.uk, any use of those sites, or the privacy practices of those sites.

 

HOW WE PROTECT PERSONAL INFORMATION

We maintain appropriate administrative, technical and physical safeguards to protect the personal information you provide on this Website against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use and other unlawful forms of processing. We use Secure Sockets Layer (“SSL”) technology to protect the transmission over the Internet of your payment card data. You can check the security of your connection by looking at the URL line of your browser. When accessing a secure site, the first characters of the site address change from “http” to “https.” If you are using a web browser or firewall that does not permit communications through secure sites, you will not be able to make purchases on our site.

 

ACCESS AND CORRECTION

Subject to applicable law, we may limit or deny access to personal information where providing such access is unreasonably burdensome or expensive under the circumstances. Please submit your request to the info@hlcosmetics.co.uk Please include your name, email address, postal address and a copy of your identity card or passport in your request.

 

YOUR CHOICES

We offer you certain choices about how we communicate with you and what information we collect from you. You may withdraw any consent you previously provided to us or object at any time on legitimate grounds and free of charge to the processing of your personal information, and we will apply your preferences going forward.

You can choose not to receive marketing communications from us info@hlcosmetics.co.uk. Please include your name, email address and postal address if you send us your request by email or postal mail.

 

CHILDREN’S PRIVACY

This website is not directed to children under the age of thirteen and we do not knowingly collect personal information from children under the age of thirteen on the site. If we become aware that we have inadvertently received personal information from a visitor under the age of thirteen on this site, we will delete the information from our records.

Children under the age of eighteen may not shop on this website without the consent of their legal representatives.

 

UPDATES TO OUR PRIVACY NOTICE

This Privacy Policy may be updated periodically and without prior notice to you to reflect changes in our personal information practices or relevant laws. We will post a prominent notice on the site to notify you of any significant changes to our Privacy Policy and indicate at the top of the notice when it was updated.

HOW TO CONTACT US

If you have any questions or comments about this Privacy Policy, or if you would like us to update information we have about you or your preferences, please contact us as indicated below:

Email:  info@hlcosmetics.co.uk

• interCHARM Ltd
• 8 Davids Road
• Bristol, BS14 9JJ

We are pleased to offer DISCOUNT PROGRAM to our regular customers. This DISCOUNT PROGRAM is only valid for purchases made at hlcosmetics.co.uk

• Purchase £500- £1000 and get 10% discount. Place your order over £500 and proceed to checkout, your 10% discount will appear automatically on each item.
• Purchase over £1000+ and get 15% discount. Place your order over £1000 and proceed to checkout, your 15% discount will appear automatically on each item.
• Season promotions discount between 10-20%. Enter the coupon code to “Apply Coupon” at checkout. Once you have entered the code, savings will be reflected in your shopping bag. This coupon code is redeemable for merchandise on sale only. The coupon code has no cash value, is non-transferable and must be redeemed at checkout. No credit or refund will be issued.
• Bonus 5% from purchase amount to get samples, sponges & plastic HL bags.

Example: your 5% bonus of £900 order is £45. Trade price of samples is £0.92 (£45/£0.92= 48 samples), you will get 48.

We send samples or other supplies on our choice depending of stock availability.

SHIPPING & HANDLING to England, Scotland, Wales, and Northern Ireland

For our retail clients:

Complimentary Standard Delivery on all orders over £90. For orders less than £90 UK Mail next day delivery costs £6.

For professionals:

Please note we deliver the order placed at hlcosmetics.co.uk to your exist business address, registered at our database. We do not deliver the HL product to your client’s address.

DELIVERY – No charge for the deliveries

We send all orders by counter UK Mail next day delivery. UK Mail is co-operated with DHL, UPS, TNT delivery companies.

• The next day 24hrs delivery scheme would only apply to orders that are placed Monday-Thursday by the midday (12.00 hrs). Orders are placed in the afternoon will be delivered in 48 hrs.
• Orders are placed on Friday, Saturday, Sunday will be collected by UK Mail on Monday and delivered to you on Tuesday.

CONDITIONS FOR RETURNS:

• Returns or Exchanges must be approved no returns are accepted without return approval.
• Returns or Exchanges are accepted within fourteenth (14) days of receipt only if the product has not been opened and in its original package unused and in a resalable condition. If the security seal to the outside of a box is broken the item cannot be re-sold and will not be approved for return.
• All returns to be accompanied with the receipt, all returns are subjected to a re-stocking fee. No refund or exchange will be processed for items that are returned incomplete, damaged or soiled.
• The cost of postage & packaging for returning the goods is the customer liability.
• We will refund you the original price paid for the returned item, less any adjustments or credits that may have been subsequently issued (if any). Please note that if you return an item without a receipt or an invoice, we will issue a credit for the last known value of the item.
• All returns will be credited to the original purchaser’s form of payment unless otherwise specified on the returns/exchanges form, please provide you bank details.  You will receive an e-mail notification once the refund process has been completed.
• Please return your package by recorded delivery, retaining your recorded delivery receipt as proof of postage to:

InterCHARM Ltd, 8 Davids Road, Bristol, BS14 9JJ

HOW TO EXCHANGE MERCHANDISE

• You can exchange an item purchased from hlcosmetics.co.uk within fourteenth (14) days of the receipt of your order items.
• Please return the item(s) to us by following the returns procedure as outlined in the above returns section.
• Please email us to info@holyland-uk.com and indicate the reason for the exchange item as well as the name and the size of the new item requested.
• Availability of the requested replacement item cannot be guaranteed.
• Your replacement order will be sent to you via Standard Delivery. Shipping charges for the replacement order will be borne by interCHARM Ltd.
• You will receive an e-mail notification once the exchange process has been completed.

REFUNDS

• We will refund you the original price paid for the returned item, less any adjustments or credits that may have been subsequently issued (if any).
• Please note that if you return an item without a receipt or an invoice, we will issue a credit for the last known value of the item.
• All returns  will be credited to the original purchaser’s form of payment unless otherwise specified on the returns/exchanges form. The original purchaser’s credit card account will be credited upon the processing of the returned item(s), and the credit should appear on the original purchaser’s next bank statement.
• You will receive an e-mail notification once the refund process has been completed.

Please note that once you place an order at hlcosmetics.co.uk, there is a limited period of time during which you will be able to cancel your order until it is fully processed. If you have any questions or concerns, please do not hesitate to contact us info@hlcosmetics.co.uk for assistance.

PULL-DATE OF THE PRODUCTS

The Pharma cosmetics manufactory of the HL products in Israel use a natural raw-stuff for the HL products. Some of the HL product’s lines have a short life time.

• Any products opened for use before expired day is ready to use for six months, it is marked on the bottom label of each products.
• We offer the product close to expiry or expired on hlcosmetics.co.uk at the SALE category with discount and notification of the expired days. These products are suitable and safe to use if it has opened by time of expired date and used for next six months.